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Summer 2018 Intern - Sports Management Internship

The Business Operations Intern is an internship program that works in coordination with all aspects of non-sales function within D-BAT Baseball & Softball Academy.  The Business Operation Intern is a 4-6 month unpaid program applied towards college credits. The team members that are part of the Business Operations Internship will work with different sites to provide high quality services for functions included but not limited to HR, IT, Marketing, Operational Management, Accounting, and Finance. This position will help ensure our operational culture of excellence is upheld.

The Business Operation Intern will be part of the team for all non-customer facing functions. It’s a Business Operations Interns’ role to fully support each site’s team of Customer Service and Sales Team Members to allow them to fully focus on their top priorities of customer service and sales.   

While this position will require typical business hours M-F 8am-5pm, this is a program that is focused on results and may require some additional work hours.  Facilities are open until 9:00pm during the week and every Saturday and Sunday. Based upon current schedule needs, this role could be asked to work an occasional night or weekend. All schedules are subject to change.

This is an Operations Team Intern level position with an award-winning company that is in growth mode.  It can allow the right person to grow within this role and expand their skill sets for future opportunities and growth.

Job Functions:

  • Assists in Projects to Improve the following overall Top Business Problems to Solve
  • Drive more value to members
  • Improving process behind instructional quality
  • Improving employee culture
  • Becoming a proactive vs reactive company
  • Acquire, grow, and retain top talent/future leaders
  • Assist in Projects to Improve the following overall business functions
  • Business Planning Calendar
  • New Business Line Development Process (i.e. Softball, Speed & Agility, Etc.) & Timeline
  • New Service Line Development Process (i.e. Professional Instruction) & Timeline
  • New Promotion or Special Development Process (i.e. Inaugural Packages) & Timeline
  • Assist in Projects to Improve the following HR functions
  • New Organizational Structure
  • Build Partnerships with Organizations for Pipelines of Talent
  • Finding an Elite FT Baseball Lead for the Market
  • Roles/ Responsibilities- Checklist Overhaul
  • HR Interview Process Refinement (Screener, Hiring Manager, Expert & Leader)
  • Develop Performance Reviews & Evaluation Process for Every Employee Type
  • Building Relationships with Professional Sports/ Minor League Baseball, Colleges & High Schools in the area
  • HR Process Improvement Automation (Integration with all 3rd party Systems, Automated Email Responses upon Application, Pipeline Mgmt.)
  • Training Overhaul that Fits all Processes
  • New Hire Training & Ongoing with new Hires
  • Ongoing Training Requirement based upon Level & Years of Service- Feeds into Performance Review
  • Assist in Projects to Improve the following IT Functions
  • Website
  • Operational Systems
  • Payroll System
  • Constant Contact
  • Assist in Projects to Improve the following Marketing Functions
  • Marketing Strategy
  • Print Marketing
  • Digital Marketing
  • Social Media Marketing
  • Clothing/ Branding
  • Promotional Events
  • Assist other Operational Excellence team Members with the following functions:
  • HR:  Lead and manage the entire HR Function and associated processes
  • Identify Talent (Utilize recruiting tools and functions to get access to top talent)
  • Facilitating and driving the Talent approval process (Scheduling and Coordination of Interviews and Interview Feedback)
  • Evolving, maintaining, and managing the Pre-Employment Paperwork and “checklist”
  • Develop a career path along with a career management program
  • Develop, maintain, and manage a employee development and evaluation process
  • Scheduling:  Lead and manage Operation Management (All 5 Sites)
  • Scheduling of Front Office Staff
  • Scheduling of Instructors published Monthly and always stays 30 days in advance
  • Acct/ P2P:  Lead and manage the Procure to Pay Function and associated processes
  • Procurement Mgmt./ Cost Reduction
  • Invoice Processing
  • Expense Reimbursement
  • Billing and Payment Processing
  • Corporate Credit Card Management
  • Incentive Calculations to send to Mark for Payroll

Compensation / Credits:

This position is an unpaid internship that is designed to help with college credit. You can use this position for the college credit you need for an internship in your specific major. You will receive whatever credit needed to fulfill that internship requirement.


  • Experience
  • Strong track record of building strong trusting relationships with colleagues
  • Strong background of successfully managing multiple task and ensuring quality
  • Strong background of effectively managing people to deliver operational excellence
  • College degree preferred


  • Growth- A desire to continually grow both personally and professionally while still having contentment
  • Excellence- A constant and consistent pursuit toward EXCELLENCE  in both little and big things
  • Flexibility- ability to be flexible with responsibilities and task within a small business that is growing and maturing
  • Passion- A contagious internal energy that attracts team members toward you and ignites them to be their very best self

Communication Skills

  • Excellent written and verbal communication skills
  • Ability to detail and follow up with employees and owners
  • Communicate effectively missions, values and vision to each employee
  • Technical Skills
  • Knowledge on multiple platforms
  • Ability to use technology to help the company before more efficient and effective
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